# Track uploads don't succeed

**URL:** <https://discourse.libretime.org/t/track-uploads-dont-succeed/810>\
**Category:** Get Help\
**Created:** [February 24, 2021, 9:57pm UTC](https://discourse.libretime.org/t/track-uploads-dont-succeed/810 "2021-02-24T21:57:57Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![epj](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.libretime.org/epj/32/445_2.png) [@epj](https://discourse.libretime.org/u/epj)\
**Post date:** [February 24, 2021, 9:57pm UTC](https://discourse.libretime.org/t/track-uploads-dont-succeed/810/1 "2021-02-24T21:57:57Z")

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I’m new to Libretime. Installed it on Ubuntu 18.04, can login to admin, added some users etc, but can’t get the upload tracks to work. They remain in pending state for a while then go to Import Failed state. I can see the mp3 and wav files in /srv/airtime/stor/imported under numbered directories beyond that I don’t know what to look for that explains why they don’t finish importing.

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**Author:** ![marzar325](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.libretime.org/marzar325/32/446_2.png) [@marzar325](https://discourse.libretime.org/u/marzar325)\
**Post date:** [February 24, 2021, 11:26pm UTC](https://discourse.libretime.org/t/track-uploads-dont-succeed/810/2 "2021-02-24T23:26:40Z")

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It wasn’t working for me at first as well, what I believe the problem is, that the permissions for the media directory were not set.

What you can do is run the following command.  
sudo chmod 777 [Path to media Directory]

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**Author:** ![epj](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.libretime.org/epj/32/445_2.png) [@epj](https://discourse.libretime.org/u/epj)\
**Post date:** [February 24, 2021, 11:40pm UTC](https://discourse.libretime.org/t/track-uploads-dont-succeed/810/3 "2021-02-24T23:40:10Z")

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What is the default media path? A different directory under /srv/airtime?

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**Author:** ![epj](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.libretime.org/epj/32/445_2.png) [@epj](https://discourse.libretime.org/u/epj)\
**Post date:** [February 24, 2021, 11:47pm UTC](https://discourse.libretime.org/t/track-uploads-dont-succeed/810/4 "2021-02-24T23:47:31Z")

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I tried setting /srv/airtime/stor/organize to 777, made no difference. Is /srv/airtime/stor/organize the correct directory?

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**Author:** ![marzar325](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.libretime.org/marzar325/32/446_2.png) [@marzar325](https://discourse.libretime.org/u/marzar325)\
**Post date:** [February 24, 2021, 11:49pm UTC](https://discourse.libretime.org/t/track-uploads-dont-succeed/810/5 "2021-02-24T23:49:41Z")

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No the correct directory (by default) should be /srv/airtime/stor

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**Author:** ![epj](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.libretime.org/epj/32/445_2.png) [@epj](https://discourse.libretime.org/u/epj)\
**Post date:** [February 25, 2021, 2:27am UTC](https://discourse.libretime.org/t/track-uploads-dont-succeed/810/6 "2021-02-25T02:27:48Z")

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I set that to 777 also, no change. The problem would seem to be a different cause.

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**Author:** ![epj](https://yyz2.discourse-cdn.com/flex036/user_avatar/discourse.libretime.org/epj/32/445_2.png) [@epj](https://discourse.libretime.org/u/epj)\
**Post date:** [February 25, 2021, 4:39pm UTC](https://discourse.libretime.org/t/track-uploads-dont-succeed/810/7 "2021-02-25T16:39:36Z")

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I found my problem. The port in airtime.conf didn’t match apache setup. I’d entered 8080 as shown in the install video in the wizard, but apache had default of 80.