# Get Help

**URL:** https://discourse.libretime.org/c/get-help/5.md

[Latest](https://discourse.libretime.org/latest.md) · [Categories](https://discourse.libretime.org/categories.md)

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## [How to ask for help?](https://discourse.libretime.org/t/how-to-ask-for-help/1330)

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**Author:** [@joola](https://discourse.libretime.org/u/joola)\
**Replies:** 0\
**Last updated:** [October 12, 2022, 6:42pm UTC](https://discourse.libretime.org/t/how-to-ask-for-help/1330 "2022-10-12T18:42:18Z")

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To ask for help, you need to provide as much information about your setup and the problem you are facing. This will greatly reduce the time required to provide you with help. Some useful links: Install documentation T…

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## [About the Get Help category](https://discourse.libretime.org/t/about-the-get-help-category/12)

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**Author:** [@robbt](https://discourse.libretime.org/u/robbt)\
**Replies:** 0

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This is the place to ask for help from the community regarding your LibreTime setup. Please try to provide information regarding what Linux distro you are using and what version of LibreTime you installed and any errors …

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## [Calendar not autoloading tracks - HELP!](https://discourse.libretime.org/t/calendar-not-autoloading-tracks-help/2081)

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**Author:** [@matt.r.kellogg](https://discourse.libretime.org/u/matt.r.kellogg)\
**Replies:** 0\
**Last updated:** [September 12, 2026, 2:40am UTC](https://discourse.libretime.org/t/calendar-not-autoloading-tracks-help/2081 "2026-09-12T02:40:32Z")

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I have been at this all day and am losing my mind, lol. I have created a playlist using smart blocks where the smart blocks are basically categories so I can build a radio clock; I have four: Studio Music, Live Music, Sw…

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## [Random interruption liquidsoap/playout](https://discourse.libretime.org/t/random-interruption-liquidsoap-playout/2072)

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**Author:** [@ToneLune](https://discourse.libretime.org/u/ToneLune)\
**Replies:** 1\
**Last updated:** [June 21, 2026, 8:54am UTC](https://discourse.libretime.org/t/random-interruption-liquidsoap-playout/2072 "2026-06-21T08:54:36Z")

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Hello, me again. :slight\_smile: LibreTime worked perfectly in version 4.5.0 on a Debian server behind an Nginx proxy. After a mistake (changing the \`chown\` directive on \`/var/lib/\*\`), the \`worker/liquidsoap\` service is …

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## [My stations stream has been coming in and off. It’s very unstable right now](https://discourse.libretime.org/t/my-stations-stream-has-been-coming-in-and-off-it-s-very-unstable-right-now/2006)

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**Author:** [@My750music](https://discourse.libretime.org/u/My750music)\
**Replies:** 1\
**Last updated:** [June 11, 2026, 1:30am UTC](https://discourse.libretime.org/t/my-stations-stream-has-been-coming-in-and-off-it-s-very-unstable-right-now/2006 "2026-06-11T01:30:09Z")

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Help, my stream is running but the in air but keeps coming in and off. My stream has been doing this all day.

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## [Debian 13 (trixie)](https://discourse.libretime.org/t/debian-13-trixie/1979)

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**Author:** [@sachaz](https://discourse.libretime.org/u/sachaz)\
**Replies:** 2\
**Last updated:** [April 14, 2026, 4:33am UTC](https://discourse.libretime.org/t/debian-13-trixie/1979 "2026-04-14T04:33:05Z")

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I have tried to install Libretime on Debian 13: Got lot python of dependencies issues… Is there any roadmap to maintain libretime ? Maybe it could be easier to use a venv ? Kind regards

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## [How to update liquidsoap to support AAC streaming](https://discourse.libretime.org/t/how-to-update-liquidsoap-to-support-aac-streaming/1963)

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**Author:** [@jhknoaka](https://discourse.libretime.org/u/jhknoaka)\
**Replies:** 1\
**Last updated:** [March 30, 2026, 2:26am UTC](https://discourse.libretime.org/t/how-to-update-liquidsoap-to-support-aac-streaming/1963 "2026-03-30T02:26:08Z")

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Greetings I’ve installed libretime-4.5.0 using the installer on Ubutu -20.04. I’ve also ran the following command: sudo apt-get install libfltk1.3-dev portaudio19-dev libopus-dev libmp3lame-dev libvorbis-dev libogg-dev l…

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## [No stream playback](https://discourse.libretime.org/t/no-stream-playback/1958)

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**Author:** [@exp937](https://discourse.libretime.org/u/exp937)\
**Replies:** 1\
**Last updated:** [March 30, 2026, 2:06am UTC](https://discourse.libretime.org/t/no-stream-playback/1958 "2026-03-30T02:06:38Z")

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Describe the problem On a fresh setup of Libretime (v4.5.0, Debian11, via the install scipt), when I schedule a test program, no sound is coming out of the main page. However, from the Icecast panel (dofrecords.fr:8000)…

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## [Broadcast to shoutcast with libretime-4.5.0](https://discourse.libretime.org/t/broadcast-to-shoutcast-with-libretime-4-5-0/1970)

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**Author:** [@jhknoaka](https://discourse.libretime.org/u/jhknoaka)\
**Replies:** 1\
**Last updated:** [March 30, 2026, 2:03am UTC](https://discourse.libretime.org/t/broadcast-to-shoutcast-with-libretime-4-5-0/1970 "2026-03-30T02:03:23Z")

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Describe the problem I’ve sucessfully installed libretime-4.5.0 on PVS then I’ve installed 2 different Shoutcast Server, SHOUTcast Server Version 1.9.8/Linux (Remote server) and SHOUTcast Server Version v2.6.1.777/posix…

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## [Playout goes out of Sync after a while](https://discourse.libretime.org/t/playout-goes-out-of-sync-after-a-while/1078)

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**Author:** [@Chris-The-Tuner](https://discourse.libretime.org/u/Chris-The-Tuner)\
**Replies:** 9\
**Last updated:** [March 26, 2026, 9:23am UTC](https://discourse.libretime.org/t/playout-goes-out-of-sync-after-a-while/1078 "2026-03-26T09:23:07Z")

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Hi together, i’m running the newest Release of LibreTime on Debian 10 and my Instance seems to ge out of Sync to the Clock after a while. I had this happen multiple times, a simple restart of the libretime-playout serv…

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## [Stream stalling a few seconds into each file](https://discourse.libretime.org/t/stream-stalling-a-few-seconds-into-each-file/1966)

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**Author:** [@Cyderbaby](https://discourse.libretime.org/u/Cyderbaby)\
**Replies:** 0\
**Last updated:** [February 23, 2026, 11:07am UTC](https://discourse.libretime.org/t/stream-stalling-a-few-seconds-into-each-file/1966 "2026-02-23T11:07:03Z")

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Hi, I have 4 stations on libretime now and installed over the last couple of months (2026) I am having issues with the system going dark or offline a few seconds after it reads a new mp3 file. In essence on a 4 hour sho…

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## [LibreTime cutting playback indefinetely, when Schedule Ends](https://discourse.libretime.org/t/libretime-cutting-playback-indefinetely-when-schedule-ends/1965)

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**Author:** [@waelsafa](https://discourse.libretime.org/u/waelsafa)\
**Replies:** 0\
**Last updated:** [February 23, 2026, 9:19am UTC](https://discourse.libretime.org/t/libretime-cutting-playback-indefinetely-when-schedule-ends/1965 "2026-02-23T09:19:45Z")

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Environment LibreTime Version: 4.3 Deployment: Kubernetes (DigitalOcean) Database: PostgreSQL (DigitalOcean Managed) Running: Production radio station for years without issues Problem After years of smooth operation, L…

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## [Cannot Log In to LibreTime](https://discourse.libretime.org/t/cannot-log-in-to-libretime/1906)

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**Author:** [@jhknoaka](https://discourse.libretime.org/u/jhknoaka)\
**Replies:** 4\
**Last updated:** [February 15, 2026, 11:41pm UTC](https://discourse.libretime.org/t/cannot-log-in-to-libretime/1906 "2026-02-15T23:41:20Z")

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Greetings, I’ve just installed LibreTime and cannot login to manage the station. I’m using Debian 11 from Digital Ocean, I’ve pointed a qualified domain name to the Ip address using No Ip. I’ve opened port# 8000 and 808…

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## [Our setup for using LibreTime in our french local radio /system audio output with pulseaudio and auto-dj](https://discourse.libretime.org/t/our-setup-for-using-libretime-in-our-french-local-radio-system-audio-output-with-pulseaudio-and-auto-dj/1962)

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**Author:** [@raph](https://discourse.libretime.org/u/raph)\
**Replies:** 1\
**Last updated:** [January 21, 2026, 10:02am UTC](https://discourse.libretime.org/t/our-setup-for-using-libretime-in-our-french-local-radio-system-audio-output-with-pulseaudio-and-auto-dj/1962 "2026-01-21T10:02:18Z")

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Describe the problem This post is here to eventually help others solve similar issues, or maybe get better solutions from the community :slight\_smile: Our problems were : impossible to use the hardware audio output w…

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## [Hi, is there à way to delet outdated audio fils from advertisements?](https://discourse.libretime.org/t/hi-is-there-a-way-to-delet-outdated-audio-fils-from-advertisements/1957)

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**Author:** [@Klaus](https://discourse.libretime.org/u/Klaus)\
**Replies:** 0\
**Last updated:** [November 30, 2025, 7:56pm UTC](https://discourse.libretime.org/t/hi-is-there-a-way-to-delet-outdated-audio-fils-from-advertisements/1957 "2025-11-30T19:56:35Z")

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Hello all friends of Libretime. I’m looking to find a way how to prevent that outdated audio files are no more selected in Intelligent Bloc for Advertising. I could not find how to set a date of end on file Import. It wo…

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## [Problems with scheduled programs not playing (log)](https://discourse.libretime.org/t/problems-with-scheduled-programs-not-playing-log/1659)

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**Author:** [@GFM](https://discourse.libretime.org/u/GFM)\
**Replies:** 5\
**Last updated:** [November 29, 2025, 2:51am UTC](https://discourse.libretime.org/t/problems-with-scheduled-programs-not-playing-log/1659 "2025-11-29T02:51:50Z")

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Ubuntu : 20.04.6 LTS Libretime ver : 3.1.0 I am attaching the log because there is a problem that the scheduled program does not play. The audio wasn’t playing properly, so I tried the following way. When I reboot th…

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## [Debian 11 , Ubuntu 20.04 LTS OS reach end of life alternative Operating Systems librtime could be in stalled on](https://discourse.libretime.org/t/debian-11-ubuntu-20-04-lts-os-reach-end-of-life-alternative-operating-systems-librtime-could-be-in-stalled-on/1951)

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**Author:** [@preacher413](https://discourse.libretime.org/u/preacher413)\
**Replies:** 6\
**Last updated:** [November 18, 2025, 7:49pm UTC](https://discourse.libretime.org/t/debian-11-ubuntu-20-04-lts-os-reach-end-of-life-alternative-operating-systems-librtime-could-be-in-stalled-on/1951 "2025-11-18T19:49:57Z")

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Debian 11 Ubuntu 20.04 LTS Are longer in the pi imager menu and finding it hard to find image for raspberry pi. TWIT you tube video two years talking libretime on Linux how good is Reading all the post on the forum it…

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## [Do not show jingles in the player](https://discourse.libretime.org/t/do-not-show-jingles-in-the-player/1954)

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**Author:** [@sugonjakas](https://discourse.libretime.org/u/sugonjakas)\
**Replies:** 0\
**Last updated:** [October 17, 2025, 4:39pm UTC](https://discourse.libretime.org/t/do-not-show-jingles-in-the-player/1954 "2025-10-17T16:39:39Z")

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Hello! Guys, I’m using the 4.4.0 version of Libretime Docker. Please tell me, is there any way to implement the “Do not show jingles in the player” feature? The jingles are created using a Smart block. Thank you in advan…

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## [ALSA output fails despite seemingly valid config](https://discourse.libretime.org/t/alsa-output-fails-despite-seemingly-valid-config/1949)

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**Author:** [@rjhelms](https://discourse.libretime.org/u/rjhelms)\
**Replies:** 1\
**Last updated:** [October 7, 2025, 5:55pm UTC](https://discourse.libretime.org/t/alsa-output-fails-despite-seemingly-valid-config/1949 "2025-10-07T17:55:41Z")

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Describe the problem I am attempting to enable hardware output on an existing Libretime install that has been functioning with stream-only output for a few years. Using ALSA, I am unable to successfully do so - after co…

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## [First time login not working](https://discourse.libretime.org/t/first-time-login-not-working/1946)

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**Author:** [@preacher413](https://discourse.libretime.org/u/preacher413)\
**Replies:** 1\
**Last updated:** [October 4, 2025, 8:21pm UTC](https://discourse.libretime.org/t/first-time-login-not-working/1946 "2025-10-04T20:21:11Z")

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Just installed libretime 4.5.0 on raspberry pi 4 using the installer read all of the documents on first time login username: admin Password: admin I get Oops! Something went wrong! you need to update the documents. I …

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## [Any attempt to schedule a repeating show gets Cannot schedule overlapping shows](https://discourse.libretime.org/t/any-attempt-to-schedule-a-repeating-show-gets-cannot-schedule-overlapping-shows/1944)

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**Author:** [@epj](https://discourse.libretime.org/u/epj)\
**Replies:** 0\
**Last updated:** [September 30, 2025, 3:23pm UTC](https://discourse.libretime.org/t/any-attempt-to-schedule-a-repeating-show-gets-cannot-schedule-overlapping-shows/1944 "2025-09-30T15:23:06Z")

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Describe the problem Any attempt to schedule a repeating show, even just repeating once in a day or a week, gets Cannot schedule overlapping shows. There is nothing overlapping that I can see, and it doesn’t say what t…

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## [Paying for LibreTime self-hosted dev/server support](https://discourse.libretime.org/t/paying-for-libretime-self-hosted-dev-server-support/1454)

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**Author:** [@rob0](https://discourse.libretime.org/u/rob0)\
**Replies:** 1\
**Last updated:** [September 29, 2025, 6:55pm UTC](https://discourse.libretime.org/t/paying-for-libretime-self-hosted-dev-server-support/1454 "2025-09-29T18:55:09Z")

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Hi, We have been using Libretime for a few years. Our Support host has changed and I am wondering if this is a space to find sysop/dev support when needed. That is, people who are really familier with the system and co…

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## [\[harbor:2\] Failed to accept new client: SSL: Certificate error: error:0200100D:system library:fopen:Permission denied](https://discourse.libretime.org/t/harbor-2-failed-to-accept-new-client-ssl-certificate-error-errorsystem-librarypermission-denied/1943)

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**Author:** [@Hardrocker](https://discourse.libretime.org/u/Hardrocker)\
**Replies:** 0\
**Last updated:** [September 29, 2025, 3:15pm UTC](https://discourse.libretime.org/t/harbor-2-failed-to-accept-new-client-ssl-certificate-error-errorsystem-librarypermission-denied/1943 "2025-09-29T15:15:03Z")

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Hello, I have been experiencing above issue for the past few months without any success despite following various suggestions on how to fix this particular issue. My station is currently in testing and this issue is kee…

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## [Add ssl to your Icecast2 stream - sweet and simple](https://discourse.libretime.org/t/add-ssl-to-your-icecast2-stream-sweet-and-simple/1175)

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**Author:** [@boydbadten](https://discourse.libretime.org/u/boydbadten)\
**Replies:** 29\
**Last updated:** [August 28, 2025, 9:43am UTC](https://discourse.libretime.org/t/add-ssl-to-your-icecast2-stream-sweet-and-simple/1175 "2025-08-28T09:43:39Z")

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This assumes that you are using Ubuntu 18.04 and have followed instructions to install Letsencrypt using certbot to add ssl to your Apache2/Libretime admin panel and that you therefor have an /etc/letsencrypt folder. Mo…

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## [Libretime Output Stream](https://discourse.libretime.org/t/libretime-output-stream/1912)

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**Author:** [@Shabba](https://discourse.libretime.org/u/Shabba)\
**Replies:** 2\
**Last updated:** [August 20, 2025, 3:49pm UTC](https://discourse.libretime.org/t/libretime-output-stream/1912 "2025-08-20T15:49:00Z")

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I’ve just installed libretime on a Debian server with icecast. When I login to the libretime UI, no output streams are showing. I’ve looked and looked at the config files to no avail. Can anyone help or point me to a d…

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## [Dead air before a show starts](https://discourse.libretime.org/t/dead-air-before-a-show-starts/1931)

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**Author:** [@wraziel](https://discourse.libretime.org/u/wraziel)\
**Replies:** 1\
**Last updated:** [August 14, 2025, 9:01am UTC](https://discourse.libretime.org/t/dead-air-before-a-show-starts/1931 "2025-08-14T09:01:39Z")

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How do you can avoid dead air before a show starts? When Libretime is off air I’m gettin 30 sec of silence.

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## [Changing LibreTime storage path](https://discourse.libretime.org/t/changing-libretime-storage-path/1887)

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**Author:** [@Hardrocker](https://discourse.libretime.org/u/Hardrocker)\
**Replies:** 1\
**Last updated:** [August 5, 2025, 10:26am UTC](https://discourse.libretime.org/t/changing-libretime-storage-path/1887 "2025-08-05T10:26:07Z")

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Hello, I am trying to change the storage path for Libretime and can make the changes to /etc/libretime/config.yml but the documentation also says to update nginx to reflect the new changes. However, I am not sure what o…

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## [Pulseaudio "Connection refused!"](https://discourse.libretime.org/t/pulseaudio-connection-refused/1843)

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**Author:** [@Galen](https://discourse.libretime.org/u/Galen)\
**Replies:** 1\
**Last updated:** [June 19, 2025, 7:00pm UTC](https://discourse.libretime.org/t/pulseaudio-connection-refused/1843 "2025-06-19T19:00:09Z")

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I am trying to get Libretime 4 running on a new server (not in a container). Everything is working, except for system audio output, which I need. I’ve tried the following so far: Enabled system audio in the config fil…

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## [Auto disconnect of Live Show not working in 3.1.0](https://discourse.libretime.org/t/auto-disconnect-of-live-show-not-working-in-3-1-0/1610)

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**Author:** [@TGRNRick](https://discourse.libretime.org/u/TGRNRick)\
**Replies:** 1\
**Last updated:** [June 13, 2025, 2:40pm UTC](https://discourse.libretime.org/t/auto-disconnect-of-live-show-not-working-in-3-1-0/1610 "2025-06-13T14:40:14Z")

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Describe the problem Auto disconnect not functioning in 3.1.0 It worked under 3.0.0 To reproduce create a show, connect to it with MIXXX (in our case) And then wait for the show to end. Source is not auto disconnect…

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## [Liquidsoap script for version 2.1](https://discourse.libretime.org/t/liquidsoap-script-for-version-2-1/1909)

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**Author:** [@BrixSat](https://discourse.libretime.org/u/BrixSat)\
**Replies:** 0\
**Last updated:** [June 9, 2025, 1:10pm UTC](https://discourse.libretime.org/t/liquidsoap-script-for-version-2-1/1909 "2025-06-09T13:10:24Z")

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Does any one have liquidsoap ls\_script.liq and ls\_lib.liq compatible with liquidsoap 2.1.3? Thanks in advance.

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